REMARKABLE ARCHIVEHelp & Support

Privacy Notice

Data we use

Account identifiers, production briefs, consent records, payment references, uploads, generated assets, support messages, safety reports and security logs. Remarkable Archive does not need your full card details.

Why we use it

To quote, moderate, take payment, produce, deliver, secure and support an order; prevent abuse; keep financial and consent evidence; and meet legal obligations.

Lawful bases

Contract is used where processing is needed to quote, supply and support an order. Legal obligation applies to required financial and compliance records. Legitimate interests may apply to proportionate security, fraud prevention and service improvement. Consent is requested separately where it is the appropriate basis, including optional public showcase permission.

Sharing and international processing

Only approved service providers receive the minimum data needed for payment, hosting, storage, production, communication or security. Customer data is not sent outside the UK unless the destination and transfer mechanism have been documented and approved.

Retention

Raw uploads and working material use controlled retention periods. Final deliverables are retained for re-download only for the stated period. Financial, consent and audit records may be retained longer where legally necessary.

Your rights

Use Help & Support to request access, export, correction, restriction, objection or deletion. Some records may need to be retained for legal or fraud-prevention reasons.

Contact and complaints

Contact the business using the details below. You may also complain to the UK Information Commissioner’s Office if you are unhappy with how your information has been handled.

Privacy contact

Remarkable Archive
theremarkablearchive@gmail.com
Complain to the Information Commissioner's Office

Pre-launch contact

Live customer payments remain closed. Full legally required seller information will be published before checkout opens.

Customer support
theremarkablearchive@gmail.com
VAT
Not currently VAT registered.
Payment
Card payment through Stripe when controlled checkout is open.
Fulfilment
Production begins only after verified payment and required approvals. Progress appears in the private project dashboard; any long-form production window is agreed with the customer.